Showroom Advisor

Overview

Apprentify are hiring on behalf of B&Q for enthusiastic, confident and personable individuals to join their team as a Showroom Advisor and enrol on our bespoke level 4 Sales Showroom apprenticeship programme.

 

Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face-to-face, you’ll take customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.​  

“We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Showroom Advisor and you’ll help some of their boldest kitchen and bathroom ideas take shape.”

Daily roles and responsibilities will include;

CUSTOMER:

• Actively approach your customers, engaging with them naturally
• Understand customer needs, provide appropriate solutions and build lasting relationships with both retail and trade customers
• Actively promote company services such as finance, trade and installations to fulfil the customer project needs
• Create accurate designs that delight customers and turn enquiries into sales
• Turn negative customer situations into positive outcomes, finding solutions for enquiries and aftersales resolutions
• Ensure all types of customer communications are dealt with professionally
• Encourage customer feedback, share it with Managers and use it to improve service

INSTALLATIONS:

• Sign up company installers and support them to give the best service to customers
• Using company systems to process the customers’ project from end to end for both supply and installation-based customers
• Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service

SYSTEMS & PROCEDURES:

• Utilise all available tools, reports and systems throughout the customer journey to maximise sales
• Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
• Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
• Adhere to the policies, processes, and regulations relevant to your role and store, ensuring these are implemented consistently
• Take personal responsibility for operating in a safe and legally compliant way
• You may be required to undertake other duties from time to time as reasonably required

Entry requirements

You’re great at using technology but, more importantly, you’ll have brilliant communication and relationship-building skills as you’ll work closely with colleagues & installers to ensure B&Q deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. You’re also flexible enough to work on a rota that includes weekends, evenings and bank holidays.​ 

Desired personal qualities:

The ability to work towards the B&Q Values and Behaviours; Together, Curiosity, Simplicity, Humility, Excellence.

Skills requirements

Communication skills, Customer care skills, Team working, Problem solving skills,

Training to be provided

As a Showroom Advisor, you will be working towards the Level 4 Sales Showroom qualification provided by Apprentify, alongside your daily roles and responsibilities. Your apprenticeship will cover areas such as Sales Fundamentals, The Sales Lifecycle, Negotiation Skills and Closing a Sale, and will be delivered through;

• A mixture of face-to-face and virtual training sessions with your industry specialist learning coach every 4-6 weeks
• A mixture of on and off the job training, including workshops and webinars
• Progress reviews to discuss development of KSBs

As an apprentice, you study while you work; a minimum of 6 hours per week of your time at work (if full-time) will be dedicated to your apprenticeship. Upon completion of the programme, you will achieve a Level 4 Sales Executive apprenticeship standard, which meets the eligibility requirements for Sales Certification at Level 4 with the Institute of Sales Professionals (ISP).

Things to consider

As part of a great team, you’ll be valued for who you are. B&Q are committed to being more diverse and representative of the communities they serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent you, your colleagues and your allies, helping B&Q to continue to put diversity and inclusion at the heart of their business. B&Q also recognise that wellness means different things to different people, and want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, the benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! You will also be provided with generous breaks to make sure you’re refreshed and able to perform at your best. So we can support you during the application or interview process, please contact talentteam@apprentify.com for any recruitment adjustments. *Please note that the hourly rate for this role will increase to £13.71 from April 1st.*

Future Prospects

Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.