Support Desk Apprentice ( up to 18k)

Overview

Global IT Solutions Provider, offering Maintenance and Managed Service support for servers and storage technologies.

 

Offering Service Desk support to clients, duties will include:

• 1st Line Support activities
• Managing ticketing system for issues (through Hubspot)
• Call/Email queries/issues - including managing logging of these
• Supporting in handling parts requests for hardware
• Engaging and working with Field Engineers to support on scheduling for jobs
• Broader support desk tasks to support day to day technology

Entry requirements

•  A minimum of C grade in both English and Maths GCSE 
• Driving License – location of office means DL preferred

Skills requirements

IT skills, Communication skills, Attention to detail, Logical,

Training to be provided

You will be enrolled onto the groundbreaking, Level 3 Apprenticeship 'Information Communications Technician - Support'.

Information communications technicians support the delivery of efficient IT operations, this could be installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems either remotely or in person, including resolving issues such as slow performance, connection problems and an inability to access data. 

Our ICT apprenticeship covers topics allowing apprentices to support organisations relying on computer and communication systems in all areas of their operations and decision-making processes.  As an ICT apprentice, you will develop skills and knowledge of the industry by learning key IT essentials such as fault finding and diagnostics, preventative measures, routine maintenance, system tools and testing.  You will also gain an awareness of cloud systems and physical and virtual network components including an awareness of security and firewalls, network architecture, protocols and principles of database migration.

Whether you have experience within the field or not Apprentify’s level 3 ICT apprenticeship will give you the tools to get your career started within IT support. 

Things to consider

Small business = lots of exposure and opportunity to get involved in different things. Working closely with the business owner (Sam) and senior team, providing great opportunity to learn and develop skills.

Future Prospects

Small business so flat structure but increased responsibility and autonomy in role. Scope for role progression as business grows – Field Engineer / Project Management