IT Support Aprentice ( up to 19K DOE)

Overview

Job Purpose

To provide assistance/support to the IT Technician, staff, pupils and parents plus other stakeholders.

To support in day-to-day functioning of the school’s ICT systems, comprising a variety of different technologies and ticketing system to aid all of their end users in raising standards and accessing educational resources.

Duties and Responsibilities:

• Responding to IT support requests from staff and students in a professional and timely manner.
• Troubleshooting and resolving hardware and software issues.
• Maintaining accurate records of support requests, resolutions, and relevant information in the ticketing system.
• Installing, configuring, and updating software applications and operating systems on workstations.
• Assisting with setting up and configuring new user accounts and devices.
• Supporting with routine maintenance tasks, such as system updates, backups, and system performance monitoring.
• Assisting with troubleshooting network connectivity issues and resolve them promptly.
• Collaborating with the IT Support team to identify and implement improvements to systems and processes.
• Assisting with managing hardware and software inventory, including tracking, and organising IT assets.
• Developing user-friendly documentation and guides for common IT procedures and issues.
• Conducting training sessions for staff and learners on basic IT skills and best practices.

General:

• To play a full part in the life of the academy community, to support the academy ethos and to encourage staff and students to follow this example.
• To actively promote academy policies, uphold the principles, and all relevant statutory requirements, including the Equality Act, the HASWA, GDPR and Safeguarding, including Prevent.
• To continue professional development as agreed.
• To actively engage in the appraisal and professional development process.
• To carry out any other duties which may be reasonably regarded as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms.

The above responsibilities are subject to the general duties and responsibilities contained in the statement of Condition of Employment.

This job description allocates duties and responsibilities but does not direct the particular amount of time to be spent on carrying them out and no part of it may be so construed.

This job description is not necessarily a comprehensive definition of the post. It will be reviewed regularly and may be subject to modification or amendment at any time after consultation with the post holder and will be reviewed annually as part of the Academy Appraisal process.

Entry requirements

Essential knowledge, skills and abilities:

• Passion for technology and knowledge of technical systems
• Excelled organisation skills and ability to prioritise and work under pressure
• Able to work collaboratively and effectively in a team environment
• Ability to adapt quickly (and positively) to changing demands and priorities
• Excellent interpersonal and communications skills

Essential experience:

• Be able to demonstrate experience of providing effective IT support.
• Experience of using and developing IT systems and procedures.

Advantageous to your success in providing IT Support:

• Experience with MS Windows server 2022/2025 and beyond or Small Business Server product series
• Advanced experience with MS Windows 10 & 11 and beyond
• Basic Understanding of TCP/IP networking
• Microsoft Office 365 installation and operating
• Advanced experience with Microsoft Teams
• Understanding of Microsoft Exchange 365 Admin
• Understanding of Microsoft intune & Endpoint Manager Admin
• Understanding of Microsoft Entra/ Admin
• Basic Understanding of 3cx and Yealink IP phone systems
• Full UK driving licence

Skills requirements

Training to be provided

You will be enrolled onto the groundbreaking, Level 3 Apprenticeship 'Information Communications Technician - Support'.

Information communications technicians support the delivery of efficient IT operations, this could be installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems either remotely or in person, including resolving issues such as slow performance, connection problems and an inability to access data. 

Our ICT apprenticeship covers topics allowing apprentices to support organisations relying on computer and communication systems in all areas of their operations and decision-making processes.  As an ICT apprentice, you will develop skills and knowledge of the industry by learning key IT essentials such as fault finding and diagnostics, preventative measures, routine maintenance, system tools and testing.  You will also gain an awareness of cloud systems and physical and virtual network components including an awareness of security and firewalls, network architecture, protocols and principles of database migration.

Whether you have experience within the field or not Apprentify’s level 3 ICT apprenticeship will give you the tools to get your career started within IT support. 

Things to consider

Future Prospects